Terms of sale and withdrawal information

Version of 11 November 2026. The same text is sent as a PDF with every order confirmation.

1. Seller

Stefan Hakenberg, Dr. Eckener Str. 46, 8043 Graz, Austria. Email: contact@stefanhakenberg.com. Contact form: https://stefanhakenberg.com/cnt/contact.html

Further details: https://stefanhakenberg.com/cnt/impressum.html

2. Scope

These terms apply to all purchases of scores (PDF downloads and printed hard copies) through the website https://stefanhakenberg.com. The contract language is English.

3. Products and prices

The scores, their editions and prices are described on the page of each work. All prices are final prices in euros.

No VAT is charged (small-business exemption under § 6 Abs. 1 Z 27 of the Austrian VAT Act, UStG).

The price of a hard copy includes shipping to any address in the European Union. There are no further costs on the seller's side. Fees your own bank may charge for the transfer are yours.

4. Ordering and conclusion of the contract

By ticking the items you want, entering your name, email and postal address, ticking the required confirmations and clicking "Order with obligation to pay", you make a binding offer to buy.

You then receive an automatic email with the bill and these terms. This email is the acceptance of your offer: with it the contract is concluded.

You can correct your entries in the form at any time before clicking the order button. The seller does not keep the contract text available on the website; you receive it by email.

5. Payment

Payment is by bank transfer in advance, within 14 days, to the account named on the bill, quoting the bill number as payment reference.

If no payment has been received 14 days after the date of the bill, the seller may cancel the order.

6. Delivery

• PDF: as soon as the amount has been credited, you receive a personal download code by email. The code allows up to three downloads until the date stated on the work page and on the bill.
• Hard copy: shipped by post from Austria within three business days after receipt of payment. Hard copies are shipped only to addresses in the European Union.

7. Right of withdrawal for consumers

If you buy as a consumer, you have the following right of withdrawal.

Hard copy: you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the hard copy.

PDF download: you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded. Your right of withdrawal for the PDF ends early, as soon as you start the download, if (1) you expressly agreed that the PDF may be made available before the end of the withdrawal period, (2) you acknowledged that you thereby lose your right of withdrawal, and (3) you received a confirmation of these declarations by email. The order form asks for both declarations, and the order confirmation email confirms them.

To exercise the right of withdrawal, you must inform Stefan Hakenberg, Dr. Eckener Str. 46, 8043 Graz, Austria (email: contact@stefanhakenberg.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You can also use the withdrawal function on the website: the link "Withdraw from contract" at the foot of every page, https://stefanhakenberg.com/shop/withdraw.php. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8. Effects of withdrawal

If you withdraw from this contract, the seller shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which the seller is informed about your decision to withdraw from this contract. The reimbursement is made by bank transfer, the same means of payment as you used, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For a hard copy, the seller may withhold reimbursement until he has received the hard copy back or you have supplied evidence of having sent it back, whichever is the earliest. You shall send back the hard copy to Stefan Hakenberg, Dr. Eckener Str. 46, 8043 Graz, Austria without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the hard copy before the period of 14 days has expired. You bear the direct cost of returning the hard copy. You are only liable for any diminished value of the hard copy resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

9. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Stefan Hakenberg, Dr. Eckener Str. 46, 8043 Graz, Austria, email: contact@stefanhakenberg.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following digital content (*):

Bill number:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

10. Warranty

The statutory warranty rights apply. Please report any defect, for example a damaged hard copy or a faulty PDF, to contact@stefanhakenberg.com or through the contact form.

11. Copyright

The scores are protected by copyright. A purchased PDF is for the buyer's own use; it may be printed for that use but not passed on or published.

12. Data protection

How your data is processed is explained in the privacy notice: https://stefanhakenberg.com/cnt/privacy.html

13. Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory consumer-protection rules of the country in which you have your habitual residence remain unaffected.